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- You will receive friendly and courteous service.
- We will honour our commitments to you absolutely.
- Our offering will rarely, if ever, be the cheapest on the market. The service will always be of an exceptional quality and designed to help you add significant value to your business.
- You will always be able to seek our help to implement any improvement ideas or programmes in your business.
- We believe totally that your perception of our performance is always the reality. That is why your feedback is critical in helping us to innovate and improve. We look forward to your ideas, comments and suggestions.
- The way we communicate with each other is important to you (and therefore to us). As part of that process, we will acknowledge any communication you have with us by the end of the next working day.
- We will be honest, truthful and up-front with you at all times. We expect you to be like that too. That way, we will build a long-term and valuable relationship with each other.
- We will communicate with you frequently, making recommendations to help you build a better business and building a win-win long-term partnership with you. We, naturally, expect you to communicate frequently with us also.
- You will be respected and not taken for granted.